Shipping policy

Shipping Policy — 15 Fathoms
Last updated: February 26, 2026

Order Processing

Orders are typically processed within 1–3 business days (Monday–Friday, excluding holidays).

During launches, sales, or high-volume periods, processing times may be slightly longer.

Lost, Delayed, or Stolen Packages

After a package is marked Delivered by the carrier, responsibility transfers to the customer.

15 Fathoms is not responsible for:

Carrier delays
Lost or stolen packages after delivery
Incorrect shipping addresses entered at checkout

If a package appears lost in transit, contact us and we will help open a carrier claim.

Incorrect Address

If an incorrect address is entered at checkout, email us immediately.

If the order has already shipped, we cannot guarantee interception or rerouting.
Customers are responsible for reshipment fees.

International Shipping

International shipping times vary by destination and customs processing.
Customers are responsible for any customs duties, taxes, or import fees charged by their country.

Shipping Damage

If your item arrives damaged, contact us within 7 days with photos of:

The packaging
The shipping label
The damaged product

We will resolve the issue as quickly as possible.

Questions

For shipping questions, contact:
info@15fathoms.com